Privacy Policy

1. Who This Policy Applies To

This policy applies to visitors, customers, prospective customers, suppliers, job applicants and other people who provide personal information through this website, email, telephone, WhatsApp, forms or related business communications.

Electrician Electricians is the website and trading name used for the electrical-service offering described on this website. Privacy and POPIA enquiries can be sent to sales@electricianelectricians.co.za, and the enquiry will be directed to the responsible person.

2. Personal Information We May Collect

Depending on the enquiry or service, we may collect your name, telephone number, email address, suburb, property address, property type, service required, fault description, equipment details, photographs, quotation information, invoice details and communications with our team.

Website systems may also record technical information such as the referring page, submission date and time, IP address, browser type, device information and basic security or error logs.

3. Why We Process Personal Information

We process information to respond to enquiries, prepare quotations, arrange inspections, schedule electricians, understand faults or installation requirements, communicate about work, process accounts, keep business records, manage supplier or employment enquiries, protect website security and comply with legal obligations.

We do not sell personal information to advertisers or unrelated third parties.

4. Lawful Processing

Information may be processed with your consent, to take steps at your request before entering into an agreement, to perform an agreement, to comply with a legal duty, to protect legitimate interests, or where another lawful basis applies under the Protection of Personal Information Act 4 of 2013.

5. Website Forms, Email and WhatsApp

Information entered into the Contact or Request a Quote forms is sent to our business email system. Email and WhatsApp communications may be retained with the related customer or project record. Do not send banking passwords, card PINs, identity-document copies or other highly sensitive information unless specifically required through an appropriate secure process.

6. Sharing Information

Information may be shared with authorised employees, electricians, installers, technical partners, suppliers, couriers, finance or account personnel and service providers where this is reasonably necessary to respond to the enquiry or complete approved work.

Service providers may include website hosting, email, security, backup, communication, accounting and technical-support providers. They should only process information for the agreed service and subject to appropriate safeguards.

7. Cross-Border Processing

Some technology, hosting, email or cloud service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose collected, service and warranty records, accounting, tax, legal, dispute, security and operational requirements. Information that is no longer required should be securely deleted, destroyed or de-identified where practical.

9. Security

We use reasonable administrative, technical and organisational measures to protect personal information. No website, email system or internet transmission can be guaranteed to be completely secure. Please notify us if you believe information has been sent to the wrong address or accessed without authority.

10. Your Rights

Subject to applicable law, you may ask whether we hold personal information about you, request access, ask for inaccurate information to be corrected, request deletion where legally appropriate, object to certain processing, withdraw consent, or opt out of direct marketing.

We may request reasonable proof of identity before acting on a request. Visit the POPIA and Information Requests page for the request process.

11. Direct Marketing

We may contact existing or prospective customers about relevant services where permitted. Marketing communications should provide a practical way to opt out. Service, quotation, account and safety-related communications are not necessarily marketing.

12. Children

This website is intended for adults requesting electrical services or information. We do not knowingly seek personal information directly from children without appropriate authorisation.

13. Complaints

Send privacy concerns to sales@electricianelectricians.co.za. You may also lodge a complaint with the Information Regulator of South Africa if you believe personal information has been processed unlawfully.

14. Policy Updates

We may update this policy when website features, service providers, business processes or legal requirements change. The updated date appears at the top of this page.